What to Expect in Your First Therapy Session at Healthy Minds NYC

Live Better

Aug 12

Ready to start therapy in NYC with some of the best therapists and psychiatrists in the city?

It’s a big and important step, and we want you to feel as comfortable and informed as possible before your first session. At Healthy Minds NYC, our team of experienced NYC therapists, psychiatrist, and coaches is here to help you live better, work better, and play better.

Here’s a quick guide to what you can expect and how we’ll support you throughout your care.

Your First Session: What Happens

*Healthy Minds NYC Waiting Room, Midtown Manhattan*

Whether you arrive at our beautiful midtown Manhattan office in-person or log into your session on line, your first session is a chance for your provider to get to know you, and for you to share what brought you into care. Every therapist and psychiatrist at Healthy Minds NYC has their own style, but most first sessions include the following:

A warm welcome and review of your presenting challenges
A conversation about your goals, hopes, and concerns
Discussion of relevant history
The start of your personalized treatment plan with ongoing logistical concerns

There’s nothing you need to prepare. Just come as you are for your first therapy or medication management session.

Meet Your NYC Mental Health Support Team

At Healthy Minds NYC, care is a team effort. A major benefit of working with a group practice like ours is that you get support from your primary therapist or doctor, and an entire administrative and client care team thinking about how best to get you results. Each of our clients gets access to the following:

Your Therapist or Psychiatrist - who leads your care, creates your treatment plan, and works with you directly
Your Client Concierge - who serves as your go-to contact for logistics, care satisfaction, and general support
Your Billing Team - who coordinates with your insurance behind the scenes and ensures accurate payment information

If you’re ever unsure of who to ask, your Client Concierge can point you in the right direction. Just email concierge@healthyminds.nyc.

Other Mental Health Services We Offer

Sometimes individual therapy is just the beginning. We also offer:

If you’re interested in adding services, just ask your concierge.

Payment & Cancellation

Payment for each of your sessions is due at the time of service. We’ll keep a credit card or ACH payment method securely on file so you can easily manage your investment in your mental health. All credit card transactions incur a 3% processing fee. This fee is not reimbursable with your insurance or HSA. We ask for at least 48-hours’ notice to cancel or reschedule your sessions to avoid a late fee.

Staying Connected

Your Concierge will check in after your first session and periodically throughout your care to ensure everything is going smoothly. Your experience matters to us. We offer a Right Fit Promise. If you don’t feel like your therapist is the right fit after your first session, we’ll rematch you—no awkward conversations and no extra fees. We want you to feel seen, supported, and safe. Sometimes that means starting with the right person.

In Case of Emergency

Healthy Minds NYC is not a crisis center. If you are experiencing a mental health emergency, call 911 or go to your nearest emergency room. You can also contact: