Telehealth

What is telehealth?

Telehealth is an easy to use, HIPAA-compliant way to receive quality medical care virtually rather than in person.

The process is simple. After you request a virtual appointment, your provider sends a calendar invite with a link to digital registration forms (more information below). You complete the forms and, using the link provided, meet your provider online on the date and time specified in your invitation. 

In addition to receiving high-quality health care without going to the doctor’s office, there’s another benefit: You don’t have to be in the same location as your physician.

If you live a distance from your primary care physician or specialist, you can still get the medical care you need in a comfortable, convenient way through telehealth.

How does telehealth work?

Your telehealth platform offers services such as:

Two-way, high-definition video

With telehealth, you use videoconferencing so that you have a face-to-face meeting with your provider — like you’re sitting together in your doctor’s office.

Digital patient registration

You register online, where you can submit your symptoms, allergies, medications, medical history, and ID cards prior to your first teleconference visit with your doctor.

Prescription management

Your doctor manages your medications and sends your prescriptions electronically to your preferred pharmacy.

Secure online payment

Telehealth software allows you to securely send your payment online.

Chat and photo-sharing capabilities

You can chat with your doctor and easily upload photos of your symptoms when applicable. Communication is a two-way street, as your physician can reach out to you with messages.

HIPAA compliant

HIPAA is a law that protects the privacy of your medical records and personal health information. Your telehealth interactions are also secure, and only authorized users can access your telehealth sessions.

What health care services can I receive through telehealth?

You can receive all of the services normally provided in the office. Your care provider can discuss in detail with you how services can be managed virtually.

In the case of a medical emergency, however, you need to seek care at your local urgent care facility or hospital emergency department.

Will insurance pay for telehealth?

Most insurance companies cover telehealth, however, some do not. Additionally, some states require insurance companies to reimburse at the same rate as they cover for in-person appointments. In most states, Medicaid covers telehealth. In New York State, telehealth points are treated similarly to in-person visits, particularly for mental health care, due to a ruling by the governor during the COVID-19 crisis. Our Care Coordinator can help you explore what type of insurance coverage you have for therapy or medication management sessions before you book your first session with our care providers.

As of March 6, 2020, Medicare is paying providers across the United States to provide telehealth services due to the COVID-19 crisis. However, this Medicare coverage may be a temporary benefit.

To learn more about telehealth and to get your connection started, book your free consultation with our Care Coordinator so we can help guide the way.